Requesting materials

The requested documents are provided for use if there has been:

- electronic request

- handwritten request

- verbal request

Requesting materials from the electronic catalog

1. Find the item you need in the E-catalog;

2. Click Place hold in the menu in the right part of the screen

3. Select a specific item and click Confirm hold

• A request may be made at any time and from any place with a computer connected to the Internet;
• The request is fulfilled within 90 minutes from 9:00 to 17:00. Requests that come after 16:00, on Saturday, Sunday, a holiday, or on cleaning days are fulfilled the next working day.
• The requested materials are stored in the selected department (Circulation Desk or Reading Room 2 (Professors’) for 5 days for the reader to borrow.

Information about the requested materials is shown in Your Account in the Holds tab with the status Pending. After your request is processed, a notification will be sent at your e-mail: you can get the items you requested in the Professors’ Reading Room or at the Circulation Desk.

To receive such notifications, you need to leave your email address at the Reader Registration Service or at the Circulation Desk. You can also change or add your contact information in Your Account (your personal details tab).

Please note that requests for newspapers and magazines are not shown in Your Account.

Requesting materials from the digital version of the card catalog

1. Find the necessary document in the digital version of the card catalog.

2. Click the Request button in the top right part of the screen and carefully fill in all the fields in the request form.

3. Click the Request button under the card.

4. To request multiple items, you can use the shopping cart (top right of the screen). To do so, click the Plus icon under the card.

• A request can be made at any time and from any place with a computer connected to the Internet.
• The request for items from the digital version of the card catalog is fulfilled within 3 hours from 9:00 to 17:00. Requests that come after 16:00, on Saturday, Sunday, a holiday, or on cleaning days are fulfilled the next working day.
• The requested materials are stored in the selected department (Circulation Desk or Reading Room 2 (Professors’) for 5 days for the reader to borrow.

Requests from card catalogs are not shown in Your Account.

Possible reasons for refusing your request

• Your Reader Card has expired.
• You have a debt at the Circulation Desk.
• You have more than 20 requests for books and periodicals.